People Stories

Delivering a sense of pleasure would not be possible without each and every one of our people, from our Buyers who commission the best products using the finest ingredients to our Logistics team who ensure the smooth delivery of our products.

People Stories

Delivering a sense of pleasure would not be possible without each and every one of our people, from our Buyers who commission the best products using the finest ingredients to our Logistics team who ensure the smooth delivery of our products.

Meet Adam

Head Waiter, Diamond Jubilee Tea Salon

"I'm based at the Diamond Jubilee Tea Salon on the 4th floor of the flagship Fortnum & Mason store at Piccadilly. It's my job to keep the restaurant running smoothly, which involves checking in with guests to make sure they're happy, providing first class service for private events like weddings and book launches, and training..."

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Meet Charlotte Harris

Senior Client Services Associate, Client Services Concierge

"I’m a Senior Client Services Associate in the Client Services team which is one of the three pillars of Concierge. It’s essentially a team of dedicated Account Managers for our corporate and high net worth private clients. We look after Gifting alongside the Private Dining Team and our Wine..."

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Meet Charlotte Jackson

Logistics Coordinator

“I’m a Logistics Coordinator based in the Fortnum’s head office on the 6th Floor. It’s my job to offer logistical support to all departments across the business. That normally involves producing daily reports on shipments, working closely with hospitality to help events like Somerset House and the Chelsea Flower Show..."

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Meet Chiara

Supervisor, Wines & Spirits

“I’m a Wines and Spirits Supervisor, and I’m based on the Lower Ground Floor at Piccadilly. I’ve worked here for nearly 2 years, but wine has always been part of my life. I grew up in a winery in central Italy and studied it for many years, and at Fortnum’s I’ve found the perfect environment to be involved professionally...”

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Our purpose has come from giving our customers 'a sense of pleasure'. This single founding principle informs and guides everything we do and starts by working with the best people.

Meet David

Commercial Manager, Hospitality

“I’m a Commercial Manager here at Fortnum’s, and I’m based in our Hospitality Head Office on the 6th Floor. I look after the Purchasing and Cost Control Team for Hospitality, take care of payroll so that our Managers and Head Chefs are aware of their budgets and wage targets each period, and continually analyse..."

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Meet Elodie

Supervisor, Confectionery

“I’m a Supervisor in Confectionary on the Ground Floor. That includes the chocolate counter which has over 180 different chocolates, the patisserie counter which has 10 different ranges of cakes, and the confectionery counter which sells more than 120 products. I love what I sell and I’m passionate about food!...”

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Meet Gary

Sales Consultant, Menswear

"I work full time in the Menswear department, which means I'm responsible for introducing our customers to high profile British brands like Connolly menswear, Ettinger wallets and Deakin & Francis cufflinks. My job involves everything from meeting and greeting the public, stocking the shop floor, and general housekeeping, through to..."

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Meet George

Dispatch Manager, Warehouse

“I’m a Dispatch Manager in Fortnum’s warehouse which is in the basement of our Piccadilly store. I look after the Dispatch Team and it’s our job to get all customer orders and multi-site transfers out on time. My average day involves delegating work to my team, taking care of admin tasks like rotas and payroll, and...”

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Meet Gerry-Rae

Facilities Manager

“As Facilities Manager, I’m responsible for managing security, housekeeping, health & safety, maintenance services, and even our iconic Fortnum’s clock. It’s all about making sure that we follow best practice, reduce energy usage and waste, and create the best possible working environment – and in turn, the best possible customer...”

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Meet Michael

Replenishment Supervisor, Ground Floor

“As a Replenishment Supervisor on the Ground Floor, I spend time in all departments, from grocery and confectionary to tea and coffee. My job involves working with both the warehouse and replenishment teams to make sure there’s sufficient stock on the...”

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Meet Sarah

Acting Head of Buying, Fashion & Beauty

“I’m based in the Head Office above our Piccadilly Store, and manage the fashion and fragrance categories. I work closely with other Buyers and Merchandisers to source and develop product, which involves meeting designers, seeing new collections, and working on budgets and analysis. I’ve worked at Fortnum & Mason.”

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Meet Toby

Retail Manager, 1st Floor (Home & Entertaining)

“I’m a Retail Manager in the Fashion, Beauty & Home Division on the 1st Floor, which means I look after lots of departments including Teaware, Home Entertaining, Picnic, Candle Room, Stationery and Customer Ordering. On a normal day, I’m responsible for a team of around 30 Sales Associates... that...”

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Meet Valentina

Barista, The Parlour

“I’m proud to say that I’m a Barista in The Parlour here on the First Floor at Fortnum’s. It’s a really cosy ice cream and coffee shop, and a great place to have a sweet treat and share moments with friends and family. Every day is different, but my main responsibilities include serving the highest quality coffees, teas and ice creams to customers, and..."

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Meet Yung

Stock Integrity Coordinator, Finance

“I’m a Stock Integrity Coordinator in the Fortnum’s Finance Team, and I’m based in our Head Office at our Piccadilly store. My role mainly involves making sure the stock file on our system is as accurate as possible across each of our stores, and I spend much of my time analysing numbers and investigating stock file...”

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