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Insight Analyst

Marketing - Piccadilly

Contract: Permanent
Salary: Competitive and Benefits

Our Head Office department is located in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.

Role purpose:

The primary responsibilities of this role will be to support the Head of Analytics in delivering accurate, timely and informative reports and insight to help drive business decisions.

Roles & Responsibilities

  • Interpreting large data sets and analysing data results using statistical methods
  • Visualising data and presenting insight in a concise manner with presentations tailored to the technical level of the audience. E.g: Analyse the performance of campaigns within the Marketing Team
  • Developing and maintaining key business reports to enable stakeholders to self-serve regular queries and increase the level of data-based decision-making within the company.
  • Interrogating internal databases to provide recommendations to teams around the business. This will involve both shorter-term, quick turnaround questions to help inform tactical decision-making and longer-term projects shaping the future of Fortnum and Mason’s customer and marketing strategy.
  • Manage measurement for test and learn activities in different areas of the business – measure and report on specific KPIs and communicate the results
  • Analyse information beyond our own data sources to develop our understanding of customer and retail perception and our performance relative to the wider market.
  • Build good working relations with all immediate colleagues and those across the wider business.
  • Have an awareness of market leading and emerging technologies and languages related to data science, analytics, and visualisation
  • Have an awareness of market leading and emerging data science/analytical methodologies and techniques and their applications
  • Contribute to the innovation process of identifying new opportunities to apply data science technique


  • An undergraduate degree in computer science, business analytics, applied mathematics, statistics, engineering, economics, social sciences or related fields.
  • Curiosity, enthusiasm, positive attitude, a passion to build, and a willingness to seek and learn new concepts.
  • An iterative approach to developing data science solutions through continuous improvement.
  • Outstanding analytical skills.
  • 3+ years of experience in analytics/data science
  • Proven track record of working with data to drive better business decisioning.
  • Experience of languages such as Python, R, SQL for the purposes of analysis.
  • Experience in data mining, advanced data manipulation, machine learning and statistical analysis.

Skills and competencies:

  • Keen understanding of business objectives and ability to apply this understanding to deliver analytical projects for difficult and complex technical issues
  • Interpret complex data and extract that ‘business value add’
  • Strong, results-driven personality with a high level of enthusiasm, energy and confidence
  • Should be passionate and bring expertise in creating a data "discovery-driven" culture
  • Excellent interpersonal skills; able to work with both technical and non-technical people
  • Excellent oral and written communication skills, including the ability to explain analytic results and models to a non-technical audience

In return, we offer fabulous benefits:

  • A competitive salary
  • Annual bonus of up to 5% of annual salary
  • A generous store and restaurant discount
  • A subsidised staff restaurant which uses Fortnum’s ingredients
  • 25 days paid holiday (plus bank holidays) a year and an extra day off for your birthday
  • Excellent pension scheme
  • Defined development scheme to grow your career
  • Invitation to our annual staff party
  • And because we value your service with us, we give you additional annual leave and incredible gifts once you’ve been with us for 5 years.

At Fortnum & Mason we've been innovating for more than 300 years and as part of our mission to deliver a sense of pleasure for the centuries to come. We have grown to be a digitally focused and multi-channel company with the excitement of expanding our family to include those willing to grow with us.