By Appointment By Appointment
Fortnum & Mason logo

Deputy Store Manager - Heathrow

Heathrow Terminal 5 - Retail - Heathrow Terminal 5

Contract: Permanent
Salary: Competitive and Benefits

Excitingly, we are now looking for an outstanding individual with a strong retail background to join us in the role of Deputy Store Manager of our Heathrow Terminal 5 store. Our Deputy Store Manager will continue the tradition of delivering a world class experience to the customers of Fortnum & Mason.

Working in partnership with our T5 Store Manager, our Deputy will ensure the store meets and exceeds Fortnum & Mason’s standards and targets, while always adhering to our company objectives, vision and values. In addition, our candidate will coach and develop our sales team, ultimately coordinating, supervising and overseeing the planning, organisation and delegation of work. Also involved in trade and KPI reporting, our Deputy Manager will pull and communicate this information to our executive team, as well as the wider business on a continual basis.

Successful candidates will possess:
• experience in managing a skilled and diverse team
• knowledge of recruitment and HR functions, within a retail environment
• experience in building and nurturing relationships with internal and external stakeholders
• strong IT skills, with the ability to interpret financial and business reports
• full flexibility to work varying shift patterns (including early mornings, late nights & weekends)

All potential employees will undergo a 5 year reference check covering your employment and/or education up to the present day. This is requirement for all employees working at Heathrow.

In return, we offer fabulous benefits:
• A competitive salary
• A generous store and restaurant discount of up to 40%
• Annual bonus of up to 5% of annual salary
• 28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday
• A fantastic subsidised staff meal scheme
• Defined development scheme to grow your career
• Monthly staff shop
• Excellent pension scheme

Our beautiful Heathrow Terminal 5 store is the perfect place to pick up a taste of home, or a little gift to take away. We offer the best of Fortnum’s food, drink and gifts to our international travellers – from our iconic hampers to our popular range of teas, preserves and confectionery, there is something for everyone.