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Assistant General Manager

DJTS - FOH - Piccadilly

Contract: Permanent
Salary: £51,000 per annum

Located in the heart of Piccadilly in our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.

Assistant General Manager – Diamond Jubilee Tea Salon

Epitomising the sophistication of Afternoon and High Tea in all its splendour, our Diamond Jubilee Tea Salon serves an extraordinary selection of teas, our famous fluffy scones and delicious sandwiches 7 days a week for all those special occasions. The Queen opened the Tea Salon in 2012 in honour of her Diamond Jubilee. The Tea Salon also specialises in private dining hosting an array of events from charity balls to private birthday parties.

We are currently looking for an experienced Assistant General Manager to assist the General Manager of this very successful restaurant and delivering a faultless customer experience.

Key Accountabilities:

  • Leading the restaurant and ensuring it meets and exceeds F&M standards and targets
  • Coach and develop your managers to ensure efficiency, leading by example
  • Update your management team on business performance, new initiatives and other pertinent issues
  • Tour the restaurant regularly
  • Chair regular meetings with managers
  • Demonstrate high levels of planning, organising, and time management to drive the operational execution across the department
  • Cooperating with the General Manager, and assisting with anything from project planning to staff management.
  • Nurturing positive working relationships with staff.
  • Addressing any issues in a timely fashion.
  • Supervising staff and controlling merchandise.
  • Ensuring company policies and procedures are adhered to.
  • Develop strong working relationships both with internal and external stakeholders to be able to influence key commercial decision
  • Update your management team on business performance, new initiatives and other pertinent issues

We expect the successful candidate to have the following skills and experience:

  • Experience within Afternoon Tea and Private Dining,
  • Excellent interpersonal skills for diplomatically handling staff and customers
  • Cooperation and team working skills
  • The ability to lead and motivate a team of staff
  • The ability to cope under pressure in a fast-paced environment
  • Good business awareness for achieving successful performance
  • Strong written and oral communication skills for managing business administration and personnel matters
  • Strong planning and organisational skills to run a streamlined operation
  • The ability to work independently and make decisions confidently
  • Problem-solving ability, to resolve issues as they arise
  • A flexible and hands-on approach to work

In return we offer:

• A competitive salary
• A generous store and restaurant discount of up to 40%
• 28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday
• A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
• A range of opportunities to develop and grow personally and professionally
• Excellent pension scheme