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Maitre D

45 Jermyn St - FOH - Piccadilly

Salary: Competitive and Benefits

Located in the heart of Piccadilly in our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.

Maitre D – 45 Jermyn St

Full of ambience, the exquisite dining room and bar at 45 Jermyn St brings back the golden age of glamour and service for a contemporary London. Open every day for breakfast, lunch and dinner across a menu inspired by the season for a modern London with familiar favourites alongside a fine dining experience.

We are currently looking for a Maitre D ensuring that each Customer has a sense of pleasure when they visit our Restaurants.

Key Accountabilities:

  • Work with the Restaurant management team to ensure the smooth running of the restaurant
  • Help drive, motivate and encourage the teams to look for areas where we can deliver more
  • Coach, counsel and train team to deliver exceptional customer service at all times
  • Be the face of the Restaurant and the first point of contact for the Customers
  • Ensure adherence to company policies, controls and standards
  • Ensure you work closely with the Reservation team to ensure the bookings are clear and accurate
  • Know your regular customers and build strong relationships with them
  • Liaison with the Reservation team to ensure a smooth customer experience for our customers
  • Ensure that all guests are seated in a timely manner
  • Ensure you have taxi details so you can support the guests in both their arrival and departure
  • Regularly check presentation of team members (grooming, dress code, name badges)

We expect the successful candidate to have the following skills and experience:

  • Experienced in a high-end restaurant as a Maitre D
  • Experienced in guest profiling and recognition
  • Managing the day-to-day bookings
  • Ensuring the warmest welcome and experience is given to our guests
  • Impeccable appearance and interpersonal skills

In return we offer:

• A competitive salary
• A generous store and restaurant discount of up to 40%
• 28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday
• A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
• A range of opportunities to develop and grow personally and professionally
• Excellent pension scheme