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Reservations Coordinator (6 Month FTC)

Hospitality Office - Piccadilly

Contract: Temporary
Salary: Competitive and Benefits

Located in the heart of Piccadilly in our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.

Reservations Coordinator

Fortnum and Mason is home to 10 restaurants in the UK from Afternoon Tea to Fine Dining - all with their own originality and flair as well as Private Dining and Events – and our customers are the heart of our business.

We are currently looking for an experienced Reservations Coordinator to join the Fortnums Family. This is a key role in ensuring our customers have an enjoyable journey before they dine with us.

Key Accountabilities:
• Respond to telephone enquiries for all five restaurant in Fortnum & Mason and all other Fortnum & Mason satellite stores.
• Respond to all email enquiries for central reservations and 45 Jermyn St
• Reconfirming all restaurant bookings/ cancelling any unconfirmed bookings DJTS
• Webchat
• Check the waitlist daily and ensure attention to detail on all booking’s.
• Check the website to ensure the information is up to date
• Update special requirement menus
• Process all feedback – positive and negative
• Provide each restaurant with reservation report and cover count
• Liaising with chefs regarding all dietary requirements
• Process booking requests and cancellations from 3rd party sites – e.g bookatable, Veltra
• Support Team leader with any ad hoc reports/requests

We expect the successful candidate to have the following skills and experience:
• Experience as a Reservations Coordinator within a quality establishment
• Excellent communication skills
• Shows a flexible management style that can develop and inspire
• A driven individual who is passionate about restaurant trends, people and service
• An ability to challenge, build credibility with a wide range of audiences and work with integrity/confidentiality at all times
• Excellent Microsoft office skills

• A competitive salary
• A generous store and restaurant discount of up to 40%
• 28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday
• A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
• A range of opportunities to develop and grow personally and professionally
• Excellent pension scheme