By Appointment By Appointment
Fortnum & Mason logo

Retail Supervisor - Fixed Term

1st Floor Retail - Piccadilly

Contract: Temporary
Salary: Competitive and Benefits

At Fortnum & Mason, not only are we passionate about food, but also about exquisite and timeless pieces for home. From beautiful china, silverware and picnic baskets to our extensive range of tea ware, our 1st Floor boasts a truly unique collection of homeware.

Excitingly, we are now looking for a talented Supervisor to join our First Floor team in our Flagship Piccadilly store on a fixed term contract until December. Our Supervisor will provide exceptional and personalised luxury customer service, all while leading our close knit retail team.

Reporting to both the Floor & Retail Manager, we are looking for an inspirational and proactive leader who will offer guidance, and share responsibility for the floor’s day-to-day operations. You will assist in motivating and coaching the team to ensure they all deliver world-class customer service consistently. Strong management and people skills are key to this role, as you will need to confidently guide a diverse team of sales staff.

The ideal candidate will:

  • already be in a similar role within the retail industry
  • possess experience working within a fast-paced, luxury environment
  • demonstrate your proven ability to deliver excellent customer service
  • be fully flexible to work varying shifts including weekends
  • have superb communication skills as you will be working with a number of departments

This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a leadership capacity.

In return we offer:

• A competitive salary
• A generous store and restaurant discount of up to 40%
• 28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday
• A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
• A range of opportunities to develop and grow personally and professionally
• Excellent pension scheme