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Floor Manager - Deli

Lower Ground Floor Retail - Piccadilly

Contract: Permanent
Salary: Competitive and Benefits

Fortnum & Mason’s Food Hall, located on the Lower Ground Floor of our Piccadilly Flagship store, is renowned for its selection of the most unique and finest products sourced from independent suppliers. Our Deli counters boast a mouth-watering range of treats, from freshly made pasta and pies, to delicious sandwiches and our famous Scotch egg, there’s bound to be a temptation for everyone.

Excitingly, we are now looking for an experienced and exceptional Floor Manager to lead our busy Deli department on a permanent basis.

Our Floor Manager will be fully responsible for the tight-knit Deli team, managing their performance through strong leadership skills and will ensure our world class customer service is delivered consistently. As a Floor Manager, you will successfully demonstrate your ability to:

• resolve escalated customers’ requests, queries and complaints
• drive strong operational execution across their department
• apply sound planning, organisation and time management principles
• work with fresh foods, showing a knowledge in all Health & Safety procedures
• encourage personal development and coach the team on product knowledge and procedures
• demonstrate excellent communication skills, as you will be liaising with various departments such as Buying, Merchandising, HR and Visual Merchandising.

Reporting to the Retail Manager, you will be managing a busy team of sales assistants throughout the year, which will increase significantly during the peak Christmas period.

Our successful candidate will possess prior experience working in a similar fast-paced and customer-facing role, ideally within the luxury market. You will have proven experience in managing team performance and must be fully flexible and able to work varying shifts, including late store closings, weekends and bank holidays.

In return we offer:

• A competitive salary
• A generous store and restaurant discount of up to 40%
• 28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday
• A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
• A range of opportunities to develop and grow personally and professionally
• Excellent pension scheme