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ER Advisor

HR - Piccadilly

Contract: Permanent
Salary: Competitive and Benefits

Our Head Office department is located in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.

Fortnum & Mason are looking for an Employee Relations Advisor for the Human Resources department to join the Fortnum’s Family! The main purpose of the role is to support the ER Manager to develop the skills and confidence of Line Managers across all areas of the business. You will help drive management capability and increase retention whilst providing a proactive employee relations service to all business operations.

This role will be covering all aspects of employee relations including disciplinary’s, performance and absence management, grievances, early conciliations and employment tribunal cases.

Key Accountabilities:

  • Acting as the main point of contact for all ER queries.
  • Effective case management of people related issues such as disciplinary’s, performance management, grievances, early conciliations and employment tribunal cases.
  • Recording, reporting and managing all ER data and in preparation for the 4 weekly board report.
  • Ensure the relevant HR databases (Fourth, G Drive) are up to date, accurate and complies with legalisation.
  • Proactively drive improvement within management practices through coaching, training and advising on HR policies and practices.
  • Drive performance through embedding process and keeping employee effectiveness on the agenda.
  • Manage the maternity and paternity process from start to finish.
  • Exit interviews
  • Contribute into HR projects as required and ensure that continuous feedback is provided on key HR processes/ policies /activities to ensure they are fit for purpose.
  • Working on other key projects

We expect the successful candidate to have the following skills and experience:

  • Excellent Microsoft office skills
  • Excellent communication skills
  • Be really resilient and be able to manage up
  • Excellent diary management able to ensure Managers attend meetings on time
  • Robust experience of the CRM systems and processes and reporting mechanisms to enable a function that is growing and maturing at speed
  • Digitally savvy
  • An ability to challenge, build credibility with a wide range of audiences and work with integrity/confidentiality at all times

At Fortnum & Mason we've been innovating for more than 300 years and as part of our mission to deliver a sense of pleasure for the centuries to come. We have grown to be a digitally focused and multi-channel company with the excitement of expanding our family to include those willing to grow with us.

Those who can consistently demonstrate individual initiative within a collaborative team framework, thrive at Fortnum & Mason. If this sounds like you, and you’re ready for the next step in your career, we welcome your application!

• A competitive salary
• A generous store and restaurant discount of up to 40%
• 28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday
• A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
• A range of opportunities to develop and grow personally and professionally
• Excellent pension scheme