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Assistant Manager

Royal Exchange - FOH - Royal Exchange

Contract: Permanent
Salary: Competitive and Benefits

Our Royal Exchange satellite bar & restaurant is located in the heart of Bank. This bustling London location is within walking distance to plenty of bus stops, as well as Bank station. There is plenty to do and explore in this area and just a hop, skip and a jump to the London CBD.

Assistant Manager – Royal Exchange

Taking pride of place at the Royal Exchange Courtyard in Bank, the Fortnum’s Restaurant and Bar is one of London’s most Instagrammable restaurants. Serving a luxurious selection of fine caviar and oysters to hand carved smoked salmon with our very own selection of cocktails. The restaurant serves breakfast, lunch, dinner and afternoon tea 5 days a week.

We are currently looking for an experienced Assistant Restaurant Manager. This is an exciting opportunity for someone looking to be part of a successful team supporting the restaurants daily operations

Key Accountabilities:
• Work in partnership with the Restaurant Manager to ensure the restaurant meets and exceeds F&M standards and targets
• Coach and develop your Head waiters/ess and teams to ensure efficiency, leading by example
• Update your management team on business performance, new initiatives and other pertinent issues
• Tour the restaurant regularly
• Chair regular meetings and briefings with your teams
• Communicate and work with the General manager to own the restaurant highlights, lowlights, opportunities and risks for the period
• Complete and deliver monthly one to one reviews in line with Company Objectives, Vision and Values, using this time to set and review individual objectives
• Communicate effectively, in a way that your teams are empowered and involved in all appropriate developments across the business
• Demonstrate high levels of planning, organising, and time management to drive the operational execution across the department
• Ensure adherence to company policies, controls and standards (e.g. due diligence, cleanliness, cash handling, H&S, dress code standards etc.)

We expect the successful candidate to have the following skills and experience:
• Experience in a high end establishment as an Assistant Manager
• Demonstrate a commercial mind set & outlook to stay responsive to customer needs
• Create and take ownership to deliver results on time
• Come up with ideas and take opportunities to improve performance by using knowledge of customers product and competitors
• Spend quality time on the floor observing and giving feedback to the team
• Constantly looking at ways to develop a long lasting relationship with customers and exceed their expectations
• Think profit contribution and benefit to the business
• Communicate in a confident and friendly manner

In return we offer:

• A competitive salary
• A generous store and restaurant discount of up to 40%
• 28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday
• A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
• A range of opportunities to develop and grow personally and professionally
• Excellent pension scheme