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Technical Manager for Stores & Restaurants - Maternity Contract

Technical & Sustainability - Piccadilly

Contract: Temporary
Salary: Competitive and Benefits

Our Head Office department is located in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.

Our Head Office department is located in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.

This purpose of this role is to deliver the technical management of the F&M Product Safety Management system within our stores & restaurants, to manage risk and ensure traceability.

The successful candidate will have the ability to drive positive changes within the internal teams and areas and identify and close any gaps in the technical systems. They will also coordinate and provide quantifiable updates on the technical areas of responsibility.

Key Accountabilities:

  • To proactively drive the Technical agenda and to take a leadership role in all technical matters
  • Manage cross departmental relationships to ensure delivery of technical requirements
  • To ensure internal operational procedures, COP and Policies manage current known risks to the business and to ensure these procedures are trained out to all relevant areas of the business and supply chain
  • To ensue these documents are audited to both internally (quarterly) and externally to a predefined risk assessed rota.
  • Ensure due diligence paperwork covers all relevant CCPs, provides traceability and covers all external and internal pop up events (oyster bars, picnic hubs)
  • Training on how to complete due diligence paperwork is rolled out to all new staff and is audited every two weeks
  • Ensuring all audits to be carried out to the schedule and all corrective actions followed up and closed off and external audits to be carried out to the standards agreed and within the timescales stated in the Supplier assurance policy
  • Surveillance results to be scheduled, maintained and actioned in a timely manner and closed off in a way to ensure due diligence
  • Ensuring customer complaints be investigated, logged and dealt with within agreed timescales
  • Good understanding of Quality Management systems and Food Safety management
  • Strong questioning and probing skills to discover issues and to verify the accuracy of information, results, and data
  • Ability to drive positive change at supplier locations
  • Ability to identify and incorporate new and emerging risk in in product safety and sustainability
  • Demonstrated troubleshooting ability
  • Knowledge of product processing equipment and controls
  • Familiarity with law and regulatory guidelines
  • Demonstrate good judgement, drive and influence

We expect the successful candidate to have the following skills and experience:

  • Scientific degree or equivalent
  • Experienced in a technical area in either retailing or manufacturing
  • Line management experience
  • Internal auditing experience and the ability to be able to write procedures essential

In return we offer the following fabulous benefits:

  • A competitive salary
  • Annual bonus of up to 5% of annual salary
  • A generous store and restaurant discount
  • A subsidised staff restaurant which uses Fortnum’s ingredients
  • 25 days paid holiday (plus bank holidays) a year and an extra day off for your birthday
  • Excellent pension scheme
  • Defined development scheme to grow your career
  • Monthly staff shop
  • Invitation to our annual staff party
  • And because we value your service with us, we give you additional annual leave and incredible gifts once you’ve been with us for 5 years.

At Fortnum & Mason we've been innovating for more than 300 years and as part of our mission to deliver a sense of pleasure for the centuries to come. We have grown to be a digitally focused and multi-channel company with the excitement of expanding our family to include those willing to grow with us.