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Merchandising Assistant - Home

Merchandising - Piccadilly

Contract: Permanent
Salary: Competitive and Benefits

Our Head Office department is located in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.

Role Purpose:

Fortnum & Mason are looking for a Merchandising Admin Assistant to join the Fortnum’s Family! We are looking for someone to assist in the day to day running and on-going admin support for the Merchandising - Home team.

Key Accountabilities:

  • Place all orders for respective departments
  • Expediting Orders
  • Develop relationships with Suppliers / Piccadilly Warehouse / Retail / Online team
  • Order Management – i.e. the orders on the system reflect exactly what stock is due and when
  • Communication of failed deliveries and actions proposed
  • Raise Supplier Compliance Charges
  • Compile statistical data regarding volume of Supplier Compliance Charges
  • Maintain availability within defined parameters
  • Warehouse PO Queries
  • Assist with Short Shelf Life Management
  • Satellite Stores liaison

We expect the successful candidate to have the following skills and experience:

  • Excellent Microsoft office skills
  • Excellent communication skills
  • Be really resilient and be able to manage up
  • Excellent diary management able to ensure Managers attend meetings on time
  • Robust experience of the CRM systems and processes and reporting mechanisms to enable a function that is growing and maturing at speed
  • Digitally savvy
  • An ability to challenge, build credibility with a wide range of audiences and work with integrity/confidentiality at all times

At Fortnum & Mason we've been innovating for more than 300 years and as part of our mission to deliver a sense of pleasure for the centuries to come. We have grown to be a digitally focused and multi-channel company with the excitement of expanding our family to include those willing to grow with us.

Those who can consistently demonstrate individual initiative within a collaborative team framework, thrive at Fortnum & Mason. If this sounds like you, and you’re ready for the next step in your career, we welcome your application!

• A competitive salary
• A generous store and restaurant discount of up to 40%
• 25 days plus bank holidays and an extra day off for your birthday
• A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
• A range of opportunities to develop and grow personally and professionally
• Excellent pension scheme