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Retail Host

Heathrow Terminal 5 - Retail - Heathrow Terminal 5

Contract: Permanent
Salary: Competitive and Benefits

Our T5 satellite store is located in Terminal 5 of London's Heathrow Airport. Just a hop, skip and a jump west of central London, the Heathrow Airport offers lots to explore and do, with access to the tube, overground and bus routes available.

Fortnum & Mason are looking for an exceptional Retail Host to join our busy Terminal 5 store. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.

Reporting to the Assistant Manager, our Retail Host will provide exceptional service to our customers on the shop floor, ensure our stock levels are maintained, that our products are presented impeccably, and that departmental KPI’s are reached through both individual excellence and teamwork.

Our Retail Host has the opportunity to excite customers with product knowledge, so a confident, engaging and friendly personality is a must.

Further to this, our successful candidate will:
• have a genuine passion for luxury retail
• demonstrate previous experience in a relevant role
• enjoy creating a sense of pleasure for our customers
• be ready to learn our products inside-out and demonstrate a constant hunger for knowledge

As the role is airside, you must be fully flexible with regards to shifts and working patterns, as some shifts will require you to start from 5am.

All potential employees will undergo a 5 year reference check covering your employment and/or education up to the present day. This is requirement for all employees working at Heathrow.

In return, we offer fabulous benefits:
• A competitive salary + paid overtime
• A generous store and restaurant discount of up to 40%
• Annual bonus of up to 5% of annual salary
• 28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday
• A fantastic subsidised staff meal scheme
• Defined development scheme to grow your career
• Monthly staff shop
• Excellent pension scheme

Our beautiful Heathrow Terminal 5 store is the perfect place to pick up a taste of home, or a little gift to take away. We offer the best of Fortnum’s food, drink and gifts to our international travellers – from our iconic hampers to our popular range of teas, preserves and confectionery, there is something for everyone.

• A competitive salary
• A generous store and restaurant discount of up to 40%
• 28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday
• A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
• A range of opportunities to develop and grow personally and professionally
• Excellent pension scheme