Concierge Gifting Account Manager

Our Head Office department is located in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.

Role Purpose:

The Concierge Gifting Account Manager is accountable for in a multidimensional role, combining account management with proactive sales. Offering an exceptional tailor made service to a broad range of high net worth and high profile private and corporate clients.

Role Responsibilities:

Operational

• Manage key accounts including corporate, VIP and private customers
• Confidence in managing own accounts and building relationships to increase client spend
• Maintain relations with clients by reaching out with new product information i.e. Easter/Christmas and upcoming events that they might be interested in
• Meet with clients – maintain relationships, liaise regarding large orders
• Respond to new client queries, introduce the service and create proposals for client gifts according to their requirements
• Make proactive sales to new customers through networking events, exhibitions, emails and calls with targeted outcome for new business
• Place regular and intricate orders for new and existing clients both corporate and private
• Processing returns and replacements
• Offer the highest level of service to customers
• Responsible for department critical reports
• Play an active role with recruitment and planning for peak commercial times, i.e. Christmas
• Lead a team at Christmas to achieve department sales target - responsibilities include overseeing daily tasks, monitoring performance and resolving escalations, ensuring the highest levels of customer service are met by all team members
• Support the Concierge Gifting Manager with rolling out training across the team – from operational/IT updates to AYR product training and involvement in new starter set up
• Supporting the development of the junior members of the team.
• Hosts events across the F&M estate

People & Collaboration

• Liaise with buyers, merchandisers and logistics teams to accommodate orders from having stock of the product, to delivering with the client

In return we offer the following fabulous benefits;

• A competitive salary
• Annual discretionary bonus 
• A generous store and restaurant discount
• A subsidised staff restaurant which uses Fortnum’s ingredients
• 25 days paid holiday (plus bank holidays) a year and an extra day off for your birthday
• Excellent pension scheme
• Invitation to our annual staff party
• And because we value your service with us, we give you additional annual leave and incredible gifts once you’ve been with us for 5 years.