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Head Waiter/Waitress

The Parlour - FOH - Piccadilly

Contract: Permanent
Salary: £13.00 per hour

Located in the heart of Piccadilly in our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.

Head Waiter/Waitress – Parlour

Based on the first floor, the Parlour truly is the height of indulgence full of the sweetest treats from Ruby Hot Chocolate to decadent ice creams and our famous Welsh Rarebit.

We are currently looking for passionate a passionate Head Waiter to work in our fun and vibrant Parlour Restaurant, ensuring our customers have a truly enjoyable experience.

Key Accountabilities:
• Run and maintain the appearance of your station and section to the highest degree
• Adhere to the agreed standards of table lay-up and MEP
• Set all tables in accordance with the standards provided
• Take instruction from head waiter, anticipate their requirements
• Provide attentive and prompt service
• React and deal with issues, complaints, breakages, spillages in a manner befitting the restaurant’s ethos
• Create and deliver an extraordinary customer experience, meeting all targets set
• Maintain excellent restaurant standards and cleanliness of fixtures
• Ensure the menus are displayed and accurate
• Ensure grooming standards meet company requirements

We expect the successful candidate to have the following skills and experience:
• Experience as a Head Waiter/Waitress
• Demonstrate an authentic and passionate understanding of brand, menus and restaurant service
• Build up strong relationship with customers in order to encourage repeated visits
• Ability to multitask, prioritize and manage time effectively
• Solid interpersonal and communication skills
• Ability to think quickly and rationally to ever-changing situations
• Consistently leading by example

• A competitive salary
• A generous store and restaurant discount of up to 40%
• 28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday
• A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
• A range of opportunities to develop and grow personally and professionally
• Excellent pension scheme