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Restaurant Manager

The Parlour - FOH - Piccadilly

Contract: Permanent
Salary: £40,000 per annum

Located in the heart of Piccadilly in our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.

Restaurant Manager – Parlour

Based on the first floor, the Parlour truly is the height of indulgence full of the sweetest treats from Ruby Hot Chocolate to decadent ice creams and our famous Welsh Rarebit.

We are currently looking for an experienced Restaurant Manager responsible for driving an exceptional team and restaurant on a daily basis delivering a faultless service to our customers.

Key Accountabilities:
• Ensure the restaurant meets and exceeds F&M standards and targets
• Coach and develop the Assistant Managers/Head waiters/ess and teams to ensure efficiency, leading by example
• Update the management team on business performance, new initiatives and other pertinent issues
• Tour the restaurant regularly
• Communicate and work with the General manager to own the restaurant highlights, lowlights, opportunities and risks for the period
• Complete and deliver monthly one to one reviews in line with Company Objectives, Vision and Values, using this time to set and review individual objectives
• Communicate effectively, in a way that the teams are empowered and involved in all appropriate developments across the business
• Demonstrate high levels of planning, organising, and time management to drive the operational execution across the department
• Support the team to ensure the restaurant rota is managed in a fair, consistent and efficient manner managing all holidays in line with the Company policies

We expect the successful candidate to have the following skills and experience:
• Experience as a Restaurant Manager within Ice Cream
• Excellent interpersonal skills for diplomatically handling staff and customers
• Cooperation and teamworking skills
• The ability to lead and motivate a team of staff
• The ability to cope under pressure in a fast-paced environment
• Good business awareness for achieving successful performance
• Strong written and oral communication skills for managing business administration and personnel matters
• Strong planning and organisational skills to run a streamlined operation
• The ability to work independently and make decisions confidently
• Problem-solving ability, to resolve issues as they arise

• A competitive salary
• A generous store and restaurant discount of up to 40%
• 28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday
• A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
• A range of opportunities to develop and grow personally and professionally
• Excellent pension scheme