Concierge Gifting Account Executive

Our Head Office department is located in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops

Role Purpose:

The Concierge Gifting Account Executive is accountable for in a multidimensional role, combining account management with proactive sales. Offering an exceptional tailor made service to a broad range of high net worth and high profile private and corporate clients.

Role Responsibilities:

Operational

• Manage key accounts including corporate, VIP and private customers
• Confidence in managing own accounts and building relationships to increase client spend
• Maintain relations with clients by reaching out with new product information i.e. Easter/Christmas and upcoming events that they might be interested in
• Meet with clients – maintain relationships, liaise regarding large orders
• Respond to new client queries, introduce the service and create proposals for client gifts according to their requirements
• Make proactive sales to new customers through networking events, exhibitions, emails and calls with targeted outcome for new business
• Place regular and intricate orders for new and existing clients both corporate and private
• Processing returns and replacements
• Offer the highest level of service to customers
• Lead a team at Christmas to achieve department sales target - responsibilities include overseeing daily tasks, monitoring performance and resolving escalations, ensuring the highest levels of customer service are met by all team members

People & Collaboration

• Liaise with buyers, merchandisers and logistics teams to accommodate orders from having stock of the product, to delivering with the client

Role Specific Criteria:

Essential

• Excellent interpersonal and communication skills
• Strong customer service focus
• Planning and organisation skills
• High level of computer literacy
• Understanding the premium retail market place
• Previous sales experience
• Previous experience of managing customers/ clients
• A passion for our brand

Desirable

• Previous experience on D365 sales system

In return, we offer…

• A competitive salary
• A discretionary annual bonus scheme
• A generous store and restaurant discount (of up to 40%)
• A subsidised staff restaurant which uses Fortnum’s ingredients
• 25 days paid holiday (plus bank holidays) a year and an extra day off for your birthday
• Excellent pension scheme
• Development opportunities to help grow your career
• Additional annual leave and a gift once you have been with us for 5 years

Those who can consistently demonstrate individual initiative within a collaborative team framework, thrive at Fortnum & Mason. If this sounds like you, and you’re ready for the next step in your career, we welcome your application!