Retail Manager

Fortnum & Mason are looking for an experienced and exceptional Retail Manager to lead a floor in our Flagship store in Piccadilly!

As a Retail Manager, you will interact with customers, senior managers and business leaders. Reporting to General Managers, your purpose will be to lead, inspire and develop a team of managers to ensure operational excellence is achieved and KPI’s are delivered in line with our Vision and Values.

As a Retail Manager, your key accountabilities will include:

• Leading your floor and ensuring it meets and exceeds F&M standards and targets
• Create and deliver an extraordinary customer experience, meeting sales & profit targets
• Coach and develop floor managers to ensure efficiency, leading by example
• Update your management team on business performance, new initiatives and other pertinent issues
• Take ownership of the weekly trade report and feedback key indicators for the week to the executive team and wider business
• Own monthly reporting for your floor (board report/business review) communicating highlights, lowlights, opportunities and risks for the period ahead
• Ensure adherence to company policies, controls and standards (e.g. due diligence, cleanliness, cash handling, H&S, dress code standards etc.)
• Monitor and maintain inventory, follow up on discrepancies and ensuring full stock availability to customers at all times
• Develop strong working relationships both with internal and external stakeholders to be able to influence key commercial decision

We expect the successful candidate to demonstrate the following skills and experience:

• Lead and inspire your teams to deliver on a daily basis
• Solid interpersonal and communication skills with the ability to influence outcomes at all levels
• Ability to build and nurture relationships across all areas of the business involving the right people at the right time
• Demonstrate key leadership qualities at all times
• Ability to think quickly and rationally to ever-changing situations
• Convey a positive outlook and approach, and be calm and controlled when under pressure
• Demonstrate a sense of urgency in taking action and executing tasks
• Demonstrate high levels of planning, organising, and time management to drive the operational execution across the department

Our successful candidate will possess prior experience working in a similar fast-paced and customer-facing role, ideally within the luxury market. You will have proven experience in managing team performance and must be fully flexible and able to work varying shifts, including late store closings, weekends and bank holidays.

In return, we offer the following fabulous benefits:

• A competitive salary
• A generous store and restaurant discount of up to 40%
• Discretionary annual bonus
• 28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday + 5 days for your wellbeing! 
• A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
• Defined development scheme to grow your career
• Monthly staff shop
• Excellent pension scheme
• Invitation to our annual staff party
• And because we value your service with us, we give you additional annual leave and incredible gifts once you’ve been with us for 5 years.