International Sales (Part Time)

Our T5 satellite store is located in Terminal 5 of London's Heathrow Airport. Just a hop, skip and a jump west of central London, the Heathrow Airport offers lots to explore and do, with access to the tube, overground and bus routes available.

Role Purpose:

A service focused role, based at Terminal 5 at Heathrow, learning and developing your knowledge of the Fortnum’s brand and product. Aspiring to become an expert Fortnum’s story teller, delivering exceptional service and team work in line with our business. Ensuring all our customers experience a sense of pleasure.

This is a part-time position working 26 hours per week.

Key Accountabilities:

• Work with the team to ensure the smooth running of the space.
• Work towards sales targets.
• Be a role model to deliver exceptional customer service at all times
• Ensure adherence to company policies, and standards (e.g. due diligence, cleanliness, cash handling, H&S, uniform etc.)
• Develop and maintain a great rapport with our customers
• Ensure an achieving together team approach

Key Performance Indicators:

• Support the other members of the team with Exceptional Service Programme to ensure exceptional customer service is achieved
• Ensure Health & Safety standards are at the forefront of everything we do
• Participate in team engagement
• Report on Customer feedback and complaints. working with the team to improve performance

We expect the successful candidate to have the following skills, behaviours and experience:

• Ability to multitask, prioritise and manage time effectively
• Solid interpersonal and communication skills
• Ability to think quickly and rationally to ever-changing situations
• Demonstrate the desire and curiosity to become an expert within your role
• Convey a positive outlook and approach, even in stressful situations.
• Seek and act on feedback to develop
• Ensure all duties are carried out to an exceptional standard liaising with supervisors where appropriate
• Maintain excellent visual merchandising standards and cleanliness of fixtures
• Demonstrate thorough product knowledge, with an authentic and passionate understanding of brand, product and the competition
• Ensure all products are clearly labelled and pricing is accurate
• Your role will require you to handle cash and you should ensure you align with compliance requirements.

As the role is airside, you must be fully flexible with regards to shifts and working patterns, as some shifts will require you to start from 5am.

All potential employees will undergo a 5 year reference check covering your employment and/or education up to the present day. This is requirement for all employees working at Heathrow.

In return, we offer fabulous benefits:

• A competitive salary + paid overtime
• A generous store and restaurant discount of up to 40%
• Annual bonus of up to 5% of annual salary
• 28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday
• A fantastic subsidised staff meal scheme
• Defined development scheme to grow your career
• Monthly staff shop
• Excellent pension scheme

Our beautiful Heathrow Terminal 5 store is the perfect place to pick up a taste of home, or a little gift to take away. We offer the best of Fortnum’s food, drink and gifts to our international travelers – from our iconic hampers to our popular range of teas, preserves and confectionery, there is something for everyone.