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Senior Category Product Technologist

Technical & Sustainability - Piccadilly

Contract: Permanent
Salary: Competitive and Benefits

Our Head Office department is located in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.

Role Purpose:

Fortnum & Mason are looking for a Senior Category Product Technologist to join the Fortnum’s Family! The purpose of this role to technically lead and manage the technical and CSR aspects of the F&M New Product Development process for Category Own label products and proprietary brands, including supplier approval and specification sign off.

The successful candidate will be responsible for ensuring all products developed and launched meet external commitments, product safety and legal due diligence requirements.

Key Accountabilities:

  • To work with the cross functional teams to deliver technical aspects of the NPD process on time
  • To provide regular updates on the status of the NPD projects
  • To ensure the technical aspects NPD are delivered to the standard required
  • To ensure NPD provisional critical paths created in stage one of the launch process include all stages of the technical approval process, including any upskilling required by the in-house technical team
  • All specifications to be in place for all food and non-food own label and proprietary branded product
  • All audits to be carried out to the schedule and all corrective actions followed up and closed off
  • To ensure internal operational procedures, COP and Policies relevant to area of responsibility, manage current known risks to the business with a specific focus on International law
  • Ensure all new suppliers are compliant and audited to all relevant operational procedures prior to manufacture and supply.
  • Implement and maintain a supplier quality management system
  • To ensure all new product is launched with full legal due diligence (including online and international channels) and traceability and that the other technical team members are informed with sufficient notice of products in the launch pipeline
  • To ensure all Fortnum & Mason staff are provided with training on Technical NPD requirements and the compliance of all staff training to be monitored as part of the internal audits and the delivery of the cross functional Technical NPD requirements

Responsible for ensuring project plans are in place, communicated to the relevant areas, timescales are adhered to and regular updates sent out as agreed
To support other areas of the team as required


We expect the successful candidate to have the following skills and experience:

  • Scientific degree or equivalent
  • Significant experience in a technical area in either retailing or manufacturing
  •  Experience in influencing cross functional teams to deliver new processes
  • Gated development process experience is a key requirement
  • Supplier auditing experience, specification creation and sign off experience is required

In return, we offer fabulous benefits:

  • A competitive salary
  • Annual bonus of up to 5% of annual salary
  • A generous store and restaurant discount
  • A subsidised staff restaurant which uses Fortnum’s ingredients
  • 25 days paid holiday (plus bank holidays) a year and an extra day off for your birthday
  • Excellent pension scheme
  • Defined development scheme to grow your career
  • Monthly staff shop
  • Invitation to our annual staff party
  • And because we value your service with us, we give you additional annual leave and incredible gifts once you’ve been with us for 5 years.

At Fortnum & Mason we've been innovating for more than 300 years and as part of our mission to deliver a sense of pleasure for the centuries to come. We have grown to be a digitally focused and multi-channel company with the excitement of expanding our family to include those willing to grow with us.