Our Teams

Our Teams

Hospitality

Food is our passion. Exceptional service is our hallmark. We serve the finest produce and extraordinary experiences at our restaurants and bars. Our delicious delights are never far away. In London, you’ll find them in our Piccadilly store, Heathrow Terminal 5, St. Pancras and The Royal Exchange – as well as our neighbouring 45 Jermyn St. And soon, we will be opening a bar and restaurant in Hong Kong, in K11 MUSEA, where our customers will be able to enjoy our delicious food, whilst gazing across the Victoria Harbour.

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Retail

Commissioning only the finest products, from First Flush Darjeeling – to exclusive perfumes and our iconic hampers; everything at Fortnum’s is exceptional, including the service. Our knowledgeable, talented and skilled team are dedicated to making the everyday special for our customers.

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Head Office

Our story began over 300 years ago and its one that simply wouldn’t have been possible, if it weren’t for the passionate people working hard behind the scenes. Our Head Office team inspires, enables and empowers our ambitious growth plans, so that we can continue to deliver a sense of joy and delight for another 300 years.

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Warehouse & Logistics

With our shelves constantly stocked with ornate and original products, our warehouse and logistics teams display care and attention to detail so that our customers can shop all the joy giving things Fortnum’s has to offer.

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Our Locations

Piccadilly

For three centuries Fortnum’s has been committed to bringing the world’s best food and exquisite products to our flagship store on Piccadilly.

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T5 Heathrow

A moment of relaxed style in the busy heart of Heathrow, our T5 Store and Bar is the perfect pre-flight stop. Customers can find our Fortnum’s favourites, including our iconic hampers and ever popular teas and even enjoy a cocktail whilst they’re here.

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St Pancras

At the heart of recently redeveloped St Pancras International, you’ll find a little haven of Fortnum’s pleasure. Here at one of the capital’s unique landmarks, customers can enjoy a spot of shopping as well as luxurious menu of drinks, snacks, hearty meals and Afternoon Tea.

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Royal Exchange

In 2018, we opened our doors at The Royal Exchange, in the heart of the city of London. As well as a delectable all day dining and drinks menu, Royal Exchange offers everything from biscuits, preserves and teas, to wine and spirits, with a Concierge service with an unrivalled gift offering.

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Hong Kong

In the autumn, we will open our doors in the redeveloped Victoria Dockside in Hong Kong. Based in the art, culture and retail landmark K11 MUSEA, the site, our first in Asia, will include a beautifully designed store, featuring an edit of our most cherished products, from tea, biscuits and wine, to champagne and tea-ware. Upstairs, our customers will be able to enjoy our award-winning hospitality with a brand new Fortnum’s restaurant, with stunning views across the iconic Hong Kong harbour.

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Online

In 1999, Fortnum’s went truly global by extending its reach into the digital universe and making our exceptional range more accessible than ever. Our first online store launched with hampers but, over the years, this has grown substantially and now covers much of our product range, as well as an online reservations service for our Piccadilly restaurants and informative and enjoyable editorial content on our Journal.

Our Products

International

With such a loyal international following, shipping the wonder of Fortnum’s around the world is an important part of what we do. Our International team make it their business to ensure that the best of Fortnum & Mason is shopped and shipped when and where it’s needed. After all, no distance is too great when it comes to the perfect cup of tea. We even stock over 80 carefully selected department stores worldwide.

People Stories

Meet Charlotte Harris

Senior Client Services Associate

"I’m a Senior Client Services Associate in the Client Services team which is one of the three pillars of Concierge. It’s essentially a team of dedicated Account Managers for our corporate and high net worth private clients. We look after Gifting alongside the Private Dining Team and our Wine..."

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Meet Gary

Sales Consultant, Menswear

"I work full time in the Menswear department, which means I'm responsible for introducing our customers to high profile British brands like Connolly menswear, Ettinger wallets and Deakin & Francis cufflinks. My job involves everything from meeting and greeting the public, stocking the shop floor, and general housekeeping, through to..."

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