Meet Charlotte Harris

Senior Client Services Associate


“I’m a Senior Client Services Associate in the Client Services team which is one of the three pillars of Concierge. It’s essentially a team of dedicated Account Managers for our corporate and high net worth private clients. We look after Gifting alongside the Private Dining Team and our Wine Specialist, and we’re based in the Head Office on the top floor of our flagship Piccadilly Store.”

“As the main point of contact for our clients, I’m responsible for helping to meet their requirements, which are often large and complex orders. I look after everything from organising gifting at the proposal stage through to final delivery, all while providing a service that goes above and beyond. Day to day, I answer phone calls and emails, meet with clients in store, and often attend networking events or client receptions to represent our team.”

“I first came to Fortnum’s as a temporary member of the team for Christmas 2016. But from the day of my induction, I knew I wanted to stay and I became permanent as a graduate just a few months later. I grew up visiting the store and already associated it with family… and I discovered that the brand and culture were a perfect fit for the relationship based, client facing job that I was looking for. I’ve had a vast array of experience that other employers may not be able to provide and I have grown into my role with hands-on experience.”

“I’m also part of a dynamic team, which means I get an incredible sense of motivation every day. Every success is a group achievement, and there are lots of opportunities to progress personally, too.”

“For me, the biggest reward is in knowing that you’re part of an exceptional brand, and a household name that is highly respected by clients and the wider industry alike. It’s great to be part of a company that still strives for this whilst already being known for our heritage and outstanding service.”

“I think my role is the perfect mix of relationship building and development with the added excitement of sales. I love acting as a representative of Fortnum & Mason with all clients… existing and new!”

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