Concierge Gifting Executive – Christmas Contract

Piccadilly, London

Type: Full-time

Salary: Competitive & Benefits

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Having delivered the spirit of Christmas 312 times to the farthest-flung corners of the globe, our Concierge team at Fortnum & Mason is on hand to provide a personal touch in an increasingly impersonal world.

Join our expert, sales driven, Gifting team in providing the highest level of service, with gift guidance, order placement and exemplary account management that creates the most memorable time of the year for our business and VIP clientele.

We are looking for dynamic, confident and personable Concierge Gifting Executive to join our head office team. We require people who have a passion for sales and are target driven. A successful candidate will have an appropriate home set-up with stable high-speed internet and a quiet background environment. The role runs from October to December, working remotely and in our head office in Piccadilly on a full time basis from Monday to Friday (with the occasional weekend).

Responsible for managing your own clients throughout the Christmas period, you will be involved in the entire order process. From making proactive calls to existing and new clients, handling complex client queries, processing orders on our system and any aftercare required.

You will be:
• An excellent communicator through telephone and email
• Well presented, naturally approachable and friendly
• A team player who enjoys a challenge
• Customer focused, taking pride in delighting our clients
• Sales driven, with a passion for achieving personal targets
• Familiar with Microsoft Office, particularly Microsoft Excel
• Confidence when working remotely
• Adaptable and willing to go the extra mile for clients
• Confident to manage their own time and accounts
• Exceptionally self-motivated

Fabulous benefits include:
• A competitive salary
• A generous store and restaurant discount from day one
• 28 days holidays pro-rated for the time you are with us (inc. bank holidays)
• Fantastic discounted meals in our staff restaurant
• A fun, dynamic and fast-paced working environment

If you enjoy a challenge and think you would be a good fit in a team that is dedicated to delivering exceptional service, we would like to hear from you!

Let us bring the Fortnum’s experience to you.

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