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Retail Host 零售接待員

Hong Kong

Type: Full-time

Salary: Competitive

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We’re delighted to announce the opening of a unique Fortnum & Mason restaurant and retail destination in the redeveloped Victoria Dockside of Hong Kong at K11 MUSEA. Opening this November, we’re looking for people to join our team to help bring our famous sense of pleasure to life.

Fortnum & Mason is home to joy-giving things, unforgettable experiences and exceptional service. Since we were founded in 1707, we’ve been committed to delivering a sense of pleasure to our guests – and we are now looking for an outstanding Retail Host in order to help us achieve that aim.

We are looking for passionate and experienced customer service and retail professionals to join us, in the role of Retail Host. With the overall goal of delivering a seamless and personable customer experience, our Retail Hosts will guide and entertain our customers and guests with confidence, warmth and professionalism.

Acting as ambassadors for our quintessentially British brand, our Hosts will be responsible for handling customer enquiries, and offering shop floor support to our retail teams. Our Hosts will possess a strong understanding of the Fortnum & Mason brand and its history, will be passionate about our products, and motivated by a memorable customer journey.

Always willing to go the extra mile for our customers, our Hosts will represent our brand in a confident, approachable and professional manner. While previous experience working as a personal shopper or within a concierge team is looked upon favourably, it is not necessary.

If this sounds like you, we welcome your application!

我們很高興宣布Fortnum & Mason餐廳和門市即將在十一月隆重開業,地點在重建後的維港文化匯(Victoria Dockside)K11 購物藝術館 (K11 MUSEA)內。現誠邀有志之士加入我們團隊,打造全新特色店,盡享生活美好愜意之美。

Fortnum & Mason 是一家帶來無比歡樂和難忘體驗的老字號, 服務更是無與倫比。自 1707年開業以來,一直為我們客戶的生活營造別具特色的情趣。為此,我們正在招聘一名出色的零售接待員,幫助我們達至這目標。

我們誠邀有熱誠、有豐富客戶服務經驗的零售專業人士加入我們,任職零售接待員。我們的零售接待員以提供無縫、貼身的客戶體驗為宗旨,以信心、專業精神和熱誠,款待我們每位顧客和嘉賓。

零售接待員是我們的親善大使,代表我們這個英國老字號,負責處理客戶查詢,為銷售隊伍提供支援,對 Fortnum & Mason品牌及歷史瞭如指掌,熱愛我們產品,待客賓至如歸,令客人無法忘懷。

我們的零售接待員以自信、專業、和藹可親,代表我們的品牌,隨時主動向客人提供幫助。做過購物助理或曾是禮賓部成員更佳,但不是必要條件。

如果聽起來像你,我們歡迎你申請。

Let us bring the Fortnum’s experience to you.

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