We’re delighted to announce the opening of a unique Fortnum & Mason restaurant and retail destination in the redeveloped Victoria Dockside of Hong Kong at K11 MUSEA. Opening this September, we’re looking for people to join our team to help bring our famous sense of pleasure to life.
Every person within Fortnum & Mason plays a valuable part in ensuring we continually strive to deliver exceptional experiences and make a significant contribution in driving the success of the business. Our Front of House team embodies these values as the first point of contact for all customers.
We are looking for a charismatic and driven Maître D’ to join our Front of House team to continue our success. You will also be required to liaise with the floor staff and reservations team during service to ensure our customers receive the highest levels of service. You will also be responsible for greeting and seating our customers ensuring that all dietary requirements or special requests are communicated to the Managers, Head Waiter/Waitress and Chefs.
To be successful in this role you will be a warm and friendly individual who demonstrates a genuine passion in delivering a lasting first impression. You will have the ability to maintain an exceptionally high level of customer service, take personal responsibility and initiative to resolve issues whilst always presenting enthusiasm and warmth. You will have extremely high attention to detail, maintain a high profile during service and promote and establish a regular customer base.
Much of your day will incorporate close customer interface, so immaculate personal presentation is essential. Individuals who confidently speak Mandarin and English would be highly valuable for this role.
The successful candidate will be;
• Naturally welcoming and friendly and like engaging with customers
• Enjoy the pace and working in a busy environment
• Be confident in reporting to senior manager
• Managing the day-to-day bookings
If you have what it takes to help us deliver exceptional service to our guests and want the opportunity to progress your career, please apply today.