We’re delighted to announce the opening of a unique Fortnum & Mason restaurant and retail destination in the heart of Hong Kong at K11 MUSEA. Opening this September, we’re looking for people to join our team to help bring our famous sense of pleasure to life.
We are looking for passionate and experienced customer service and retail professionals to join us, in the role of Retail Host. With the overall goal of delivering a seamless and personable customer experience, our Retail Hosts will guide and entertain our customers and guests with confidence, warmth and professionalism.
Acting as ambassadors for our quintessentially British brand, our Hosts will be responsible for handling customer enquiries, and offering shop floor support to our retail teams. Our Hosts will possess a strong understanding of the Fortnum & Mason brand and its history, will be passionate about our products, and motivated by a memorable customer journey.
Always willing to go the extra mile for our customers, our Hosts will represent our brand in a confident, approachable and professional manner. While previous experience working as a personal shopper or within a concierge team is looked upon favorably, it is not necessary.